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Business Performance Pty Ltd


November 2011

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Welcome to this edition of our monthly Business Performance newsletter. If you are a new subscriber, thank you for joining us as we share the best in performance improvement information and guidance.

Another year is rapidly drawing to a close. It seems we are far from global financial stability, with uncertainty in European markets continuing to send shock waves around the world. Globalization has proved to be a two-edged sword. With the opening up of new markets across international borders, this interconnectedness also brings less stability. As we have seen and continue to experience, financial trouble in one part of the world inexorably ripples through to many other connected communities.

How is your organization placed to weather the current and future financial storms? Do you have the best people; resilient and adaptable? This month, we examine the impact that coaching has had on developing employee capability. Find out how prevalent the practice of coaching is in business today and how executives and managers are using coaching in their workplaces.

Last month, we shared news of Kiva's upcoming 6th birthday celebrations around the world. We are pleased to report that droves of people turned out to celebrate in Melbourne, Australia. We saw many old and many new faces. Thank you to those that joined up and contributed to our joint aim of minimizing world poverty through funding third-world small business people. We all learned again that by combining our efforts we can make a real difference! Please check out our Business Performance Kiva Team and lend your support.

Stay Up to Date

Keep up with all of the latest news and commentary by regularly visiting our Business Performance blog. Check out our latest posts and share your views with others.

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Managing Change in the Workplace guide and workbookIf you or your managers are struggling with bringing about change in your organization, then check out our Managing Change in the Workplace. This acclaimed resource will guide you through every step of the change process with a wealth of worksheets, checklists and tools. Supplementing our hands on approach is our unique change process model that makes sense out of the seeming chaos. Download the free introductory chapter and start using Managing Change in the Workplace today!

Study Shows Coaching Culture Alive in Workplace

Business owners are discovering that traditional management tools aren't as effective as they used to be at boosting performance. After years of layoffs, cuts and increased workloads, employees are hitting the wall. How can you raise the bar in this high-pressure environment?

A number of organizations are tearing pages out of the playbooks of sports coaches and instituting many of the same techniques in the office. Workplace coaching is very different from traditional management, where the boss is the expert, the enforcer or the instructor. The workplace coach guides, asks questions and inspires the employee to the next level, tapping a reservoir of talent and strength that wouldn't have been known without the coach's help.

A recent survey by the Institute of Leadership and Management (ILM) reveals that the coaching culture is taking off. The survey of development managers was conducted by phone in February 2011 and covered 250 UK organizations. Surveyed organizations represented a range of industries with no more than 20% in the public sector. Each organization employed no fewer than 230 people and two-thirds of the respondents were female.

A key revelation of the study is that coaching techniques are finding widespread adoption. It also found organizations are realizing a variety of benefits to the coached individuals and the overall business. The findings make a lot of sense. Many organizations have been pushing workers to their limits in recent years. Not unlike an athlete who has hit the wall, employees feel like they can't do anything more to boost their performance. Some, including top performers, may be ready to give up and accept failure. In cases like this, a coach is what's needed to raise the bar.

How prevalent is coaching? ILM's study found that 80% of the companies surveyed have used or are currently using coaching as a development tool while another 9% plan to do so in the future. Though ILM's study was limited to UK companies, I suspect that the results would be comparable in many other countries.

ILM reports that there are two primary reasons organizations offer coaching: personal development and the sharing of business knowledge or skills. Respondents reported their companies were more likely to offer coaching for personal development (53%) than to improve specific areas of performance (26%). This is no surprise given the personal nature of coaching. The best coaches unlock capabilities that are difficult or impossible to realize without the help of a facilitator.

The benefits cited by the respondents reflect this skew toward personal development: 43% reported improvements in self-awareness while 42% said coaching boosted self-confidence. Other benefits include the development of leadership, management and communication skills, better conflict resolution, higher levels of motivation and improved preparation for a new role in the organization.

In all, 95% of respondents said they believe coaching benefits the organization while 96% said it benefits the coached individual. Even at organizations that don't engage coaching, 93% of respondents were able to identify some of the practice's benefits.

The wide adoption and benefits of coaching are no surprise, but the ILM researchers also found areas of concern. There's a shift toward using internal coaches who may not be prepared for the job. The tools for measuring the success of coaching are inconsistent. And, most significantly, not everyone in an organization has access to a coach. I'll take a closer look at each of these issues in future posts.

Has your organization adopted a coaching culture? If not, why not? If so, what benefits are you seeing from this management tool? Please share your experiences on our blog.

Read about who gets coached and who doesn't in organizations today.

From Training to Enhanced Workplace PerformanceAre you wanting to get more out of your learning and development programs? Check out our comprehensive "how to" guide and toolkit, From Training to Enhanced Workplace Performance. Learn proven strategies and techniques for finding performance roadblocks, aligning training to real needs, developing training partnerships, engaging learners and demonstrating bottom-line impact. Download today!

Visit our web site at www.businessperform.com for lots of expert guidance and practical tools designed to help you get ahead of your competition. Also, be sure to pass this newsletter on to friends and colleagues who want to stay up with what's on. From all of us here on the Business Performance team, we wish you a productive month and look forward to communicating with you again soon.


In This Issue
Stay Up to Date Study Shows Coaching Culture Alive in Workplace
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