Sue James DipEd, BA(Hons)

Sue is a highly experienced facilitator, consultant, teacher, trainer and manager, whose clients include a spectrum of corporations, small businesses and NFPs.

Background

Sue is a highly experienced facilitator, consultant, teacher, trainer and manager, whose clients include large corporations, small businesses, education institutions and other nonprofits (community businesses). She draws on a wide range of approaches, tools and working models, including the principles and practices of Appreciative Inquiry. Sue has extensive experience in strategic planning and organizational development, including assisting organizations develop successful strategic alliances, partnerships and networks.

She also has a highly developed capacity to engage effectively with diverse groups of people and assist them in maximizing communication and addressing difficult issues creatively and collaboratively. With her colleague, Chris Bennett, she is co-author of How To Lose Customers Without Really Trying – The A-Z Guide. Together, they also co-jointly developed the AQ-KQ Framework (Appreciative Intelligence and Kinaesthetic Intelligence), which forms the foundation of their business – BJ Seminars International.

Contact us today to discuss how Sue can help you with your business.

Services Provided

Facilitation

  • Strategic Planning
  • Community/Customer/Client Consultations

Coaching

  • Appreciative Inquiry
  • Creative Use of Conflict

Training

  • Appreciative Inquiry
  • Collaborative Partnership Development
  • Resilience in the Workplace
  • Creative Use of Conflict

Consulting

  • Appreciative Inquiry
  • Strategic Planning
  • Community/Customer/Client Consultations
  • Collaborative Partnership Development

Service Delivery Locations

  • Australia
  • USA
  • Europe
  • Asia

Skills

  • Strategic planning
  • Organizational development
  • Networking and partnerships
  • Facilitation
  • Training program development
  • Training program delivery
  • Applying strength-based approaches (such as Appreciative Inquiry)

Education

  • Bachelor of Arts (Honours) (Melbourne University)
  • Diploma of Education (Melbourne University)
  • Graduate Diploma in Counselling and Human Services (one year completed) (La Trobe University)

Certifications

  • Professional Development in Family Therapy (Bouverie Family Therapy Centre)
  • Family Mediator (Family Mediation Centre, Noble Park)

Associations

  • International Association of Facilitators
  • Positive Change Core
  • Heartland Network
  • Victorian Institute of Teaching
  • Digital Women
  • 2009 World Appreciative Inquiry Conference – International Advisory Board

Current and Previous Clients

  • GlaxoSmithKline
  • Petronas
  • Sentis
  • Wood Shop Fittings
  • Westpac
  • Victorian Department of Education
  • Arrabri Community House
  • Doveton Eumemmering Neighbourhood Renewal Project
  • City of Casey
  • City of Knox
  • City of Whitehorse
  • Darebin City Council
  • Maroondah City Council
  • Missionary Sisters of the Sacred Heart
  • Knox Anglicare
  • Northern Metropolitan Region School Focused Youth Service

Testimonials

"Sue used Appreciative Inquiry methods to draw out ideas for the project from a broad stakeholder group. The shared conversation techniques Sue adopted, the open communication and design ideas that came out of the session were a great success. I have found her to be an enthusiastic and professional facilitator who is able to draw out ideas and establish open and positive communication between stakeholders. I look forward to working with Sue in the facilitation of our future design projects."

Tim Lane
Director
Urban Design Initiatives Pty Ltd

Urban Design Initiatives Pty Ltd

Michelle Mc Donald
Area Manager – Knox/Maroondah
Anglicare Victoria

"Thank you so much, Sue and Chris. Your gracious facilitation and your sensitivity to us has enabled our spirits to look and see beyond our own horizons!"

Frances Baum
Provincial Missionary
Sisters of the Sacred Heart

"Sue not only has the knowledge and skill base as a facilitator to assist companies in moving ahead – she also builds rapport very quickly, which makes the insights relevant on a professional and personal level. Sue is a wonderful networker in the area of AI and therefore has the experience and a more global understanding of how companies can go from good to great!"

Kym Lincolne
Assistant Director
Sentis

"We now have a very thorough Strategic Plan with clarity about the direction our organisation is taking. The strengths of each person were validated and subsequently the team as a whole bonded closer together. We covered a lot of ground in the time frame, so organisation and planning were exemplary."

Robyn Murray
Manager
Glen Park Community Centre

"Colleagues shared experiences, refocused negative energy and explored leadership qualities. It was fun, challenging and informative ... The interaction created was a great way to set the context of the Program at the start and a great way to finish off."

Bill Panas
School Development Officer – Northern Metropolitan Region
Department of Education
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Testimonials

  • "The shared conversation techniques Sue adopted, the open communication and design ideas that came out of the session were a great success."

    Tim Lane
    Director
    Urban Design Initiatives Pty Ltd
  • "Thank you so much, Sue and Chris. Your gracious facilitation and your sensitivity to us has enabled our spirits to look and see beyond our own horizons!"

    Frances Baum
    Provincial Missionary
    Sisters of the Sacred Heart
  • "Sue not only has the knowledge and skill base as a facilitator to assist companies in moving ahead – she also builds rapport very quickly, which makes the insights relevant on a professional and personal level."

    Kym Lincolne
    Assistant Director
    Sentis
  • "We now have a very thorough Strategic Plan with clarity about the direction our organisation is taking."

    Robyn Murray
    Manager
    Glen Park Community Centre
  • "It was fun, challenging and informative"

    Bill Panas
    School Development Officer – Northern Metropolitan Region
    Department of Education