FROM TRAINING TO ENHANCED WORKPLACE

A comprehensive "how to" guide and set of tools for improving and measuring the effectiveness of your workplace training programs.

TABLE OF CONTENTS

  1. 1 Introduction 1
    1. 1.1 Training in Today's Organizations 1
    2. 1.2 Getting More Impact from Training 2
    3. 1.3 Who Will Benefit from This Book 5
  2. 2 Laying the Foundations 7
  3. 3 The Importance of the Workplace Environment 12
  4. 4 Two Views of Training 17
  5. 5 The PRACTICE Approach 20
    1. 5.1 What Practice Means 20
    2. 5.2 Procedures 23
      1. 5.2.1 Procedural Document Types 23
      2. 5.2.2 Harassment Prevention Example 24
      3. 5.2.3 Procedure Writing Tips 25
      4. 5.2.4 Inventory Management System Example 27
      5. 5.2.5 Lessons for Ensuring Training Impact 27
      6. 5.2.6 Working in Teams Example 29
    3. 5.3 Roles and Responsibilities 30
      1. 5.3.1 Thinking about Change 30
      2. 5.3.2 Role Description Format 30
      3. 5.3.3 Task, Key Result Area and Role Analysis 31
      4. 5.3.4 Clarifying Performance Expectations 32
      5. 5.3.5 Harassment Prevention Example 33
      6. 5.3.6 Working in Teams Example 34
    4. 5.4 Aids on the Job 35
      1. 5.4.1 From Training Program to the Job 35
      2. 5.4.2 Types of On-The-Job Aids 36
      3. 5.4.3 Examples of Application 41
    5. 5.5 Coaching 43
      1. 5.5.1 Planning for Coaching 43
      2. 5.5.2 The Coaching Role 44
      3. 5.5.3 Essential Coaching Skills 47
      4. 5.5.4 Examples of Application 49
    6. 5.6 Targets 51
      1. 5.6.1 Identifying Workplace Objectives 51
      2. 5.6.2 Examples of Application 54
      3. 5.6.3 Focusing Employees on the Targets 55
      4. 5.6.4 Defining Employee Behaviors and Learning Outcomes 57
      5. 5.6.5 Constructing an Impact Map 58
      6. 5.6.6 Defining Learning Outcomes for Individuals 60
    7. 5.7 Incentives 62
      1. 5.7.1 Internal and External Motivation 62
      2. 5.7.2 Using External Motivators to Maximize Skill Application 63
      3. 5.7.3 Principles Underpinning an Effective Incentive Scheme 65
      4. 5.7.4 Types of External Rewards 67
      5. 5.7.5 Driving Counterproductive Behaviors 69
      6. 5.7.6 Examples of Application 70
    8. 5.8 Communication 73
      1. 5.8.1 Formulating a Program Communication Plan 73
      2. 5.8.2 Communicating Effectively with Stakeholders 76
    9. 5.9 Engagement 78
      1. 5.9.1 Types of Engagement 78
      2. 5.9.2 Before Training 79
      3. 5.9.3 During Training 81
      4. 5.9.4 After Training 88
  6. 6 Integrating the Elements 94
    1. 6.1 Taking a Project Management Approach 94
    2. 6.2 Managing Small Programs 95
    3. 6.3 Managing Larger Programs 100
  7. 7 The Training Partnership 103
    1. 7.1 Identifying Key Stakeholders 103
    2. 7.2 Creating and Nurturing Partnerships 106
  8. 8 Evaluating Training Programs 112
  9. 9 Measuring Reaction 115
    1. 9.1 Gathering Reaction Data 115
    2. 9.2 Analyzing and Reporting Results 117
  10. 10 Measuring Learning 119
    1. 10.1 Trainee Assessment or Program Evaluation? 119
    2. 10.2 Selecting an Assessment Method 120
    3. 10.3 Conducting an Assessment 124
    4. 10.4 Selecting the Assessor and Location 126
    5. 10.5 Analyzing and Reporting Results 127
  11. 11 Measuring Behavior 129
    1. 11.1 Setting the Scene 129
    2. 11.2 Selecting Data Sources and Gathering Data 130
    3. 11.3 Selecting the Timing and the Evaluator 138
    4. 11.4 Analyzing and Reporting Results 139
  12. 12 Measuring Results 141
    1. 12.1 Why Measure Results? 141
    2. 12.2 Isolating the Effects of Training 142
    3. 12.3 Trend Line Method 147
    4. 12.4 Control Group Method 154
    5. 12.5 Matched Pairs Method 160
    6. 12.6 Selecting a Method 163
      1. 12.6.1 Method Selection Table 163
      2. 12.6.2 Isolating Psychological Factors 163
      3. 12.6.3 Measuring Intangibles 164
    7. 12.7 Estimating the Impact of Training 166
    8. 12.8 When Not to Isolate the Impact of Training 169
  13. 13 Measuring Return on Investment (ROI) 174
    1. 13.1 What Is ROI and Why Calculate ROI? 174
    2. 13.2 Converting Benefits to Monetary Amounts 175
    3. 13.3 Determining the Benefit Period 177
    4. 13.4 Calculating Training Program Costs 179
    5. 13.5 Is Training Really an Investment? 181
    6. 13.6 Other Methods for Calculating Financial Return 183
      1. 13.6.1 Benefit to Cost Ratio 183
      2. 13.6.2 Payback Period 183
      3. 13.6.3 Net Present Value 184
    7. 13.7 Measuring Financial Returns in Context 186
  14. 14 Program Evaluation Planning and Reporting 188
    1. 14.1 Planning for Evaluation 188
    2. 14.2 Reporting Evaluation Results 191
  15. 15 In Conclusion 194
  16. 16 Appendices 195
    1. 16.1 Guide to Appendices 195
    2. 16.2 Additional Resources 198
    3. 16.3 Appendix A – The PRACTICE Approach 199
    4. 16.4 Appendix B – Certificate of Completion 200
    5. 16.5 Appendix C – Personal Action Plan Form 201
    6. 16.6 Appendix D – Training and Development Plan Form 202
    7. 16.7 Appendix E – Program Communication Plan Form 203
    8. 16.8 Appendix F – Stakeholder Partnership Plan Form 204
    9. 16.9 Appendix G – Training Evaluation Data Collection Plan 205
    10. 16.10 Appendix H – Evaluation Report Communication Plan 206
    11. 16.11 Appendix I – Transfer of Training Checklist – Organizational Unit Program 207
    12. 16.12 Appendix J – Transfer of Training Checklist – Individual Employee Training 209
    13. 16.13 Appendix K – Training Participant Feedback Form 211
    14. 16.14 Appendix L – Skill Assessment Form – Individual 214
    15. 16.15 Appendix M – Training Transfer Survey Form 216
    16. 16.16 Appendix N – Training Transfer Interview Form 219
    17. 16.17 Appendix O – Organizational Results Survey Form 224
    18. 16.18 Appendix P – Training ROI Survey Form 227
    19. 16.19 Appendix Q – Training Program Evaluation Report 230
  17. 17 Bibliography 236
  18. 18 Index 238

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Return to From Training to Enhanced Workplace Performance

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