Business Performance Publications

A complete practical guide and toolkit for measuring and reporting the impact of your workplace training programs. Do you need to measure the effectiveness of your training programs and report the results in financial or non-financial terms? With this comprehensive training toolkit, you will be able to demonstrate the impact of training on productivity, efficiency, quality, customer satisfaction, and so on. You will also be able to convert benefits to financial values, such as Return on Investment, Benefit to Cost Ratio, Payback Period, and so on. Whether you are a novice or experienced professional, this guide will walk you through planning your evaluation exercise, collecting all relevant data, isolating non-training factors and then analyzing and reporting the results convincingly to your key stakeholders.

The toolkit is packaged with a full set of reusable and customizable Microsoft Word forms and Excel calculation worksheets that you will use from the start to the finish of your training evaluation project.

In today's highly competitive environment, organizations cannot afford to stand still. The need for change is continuous, yet many organizations falter in delivering new processes, systems and structures. All too often change initiatives leave in their wake burned out managers and disgruntled employees, customers and suppliers.

This practical guide and workbook is intended for everyone expected to lead, manage and implement change. It covers every aspect of managing change, including essential principles, managing stakeholders, dealing with resisters, the role of project management, building effective change teams and more. The reader is also introduced to our unique CHANGE Approach™ to leading and managing change.

As you work through the guide, you will complete a series of practical exercises that will help you plan and manage your change for maximum impact. On your journey, you will be treated to a variety of tools, techniques and tips for ensuring that your change lasts. The guide is packaged with a separate reusable workbook that you can use time and time again.

Many organizations implement expensive training programs only to find that the expected benefits do not materialize. Whether you are an experienced or novice training professional or manager, this practical guide will give you all that you need to get more impact from your workplace training programs and to objectively measure that impact. Learn proven strategies and techniques for finding performance roadblocks, aligning training to real needs, developing training partnerships, engaging learners and transferring learning to the workplace.

And when your program is finished, this book will walk you through selecting the most appropriate measurement method, isolating the impact of training from other factors and presenting your evaluation report professionally and persuasively. To get you up and running as quickly as possible, the book is packaged with over 20 customizable Microsoft Word and Excel templates, guides and forms that you will use in all your improvement and evaluation activities.

Many training programs serve no useful purpose for the organization. A primary cause of failure is poorly defined program objectives and learning outcomes. This guide and workbook is designed for trainers, facilitators, instructional designers and training managers who want to get more out of the training programs they design and conduct. By following the step by step guide, you will successfully articulate and focus on organizational objectives and required performance on the job to improve the effectiveness of your workplace training programs.

The book is packaged with a separate set of reusable and customizable learning outcome templates. The templates are in Microsoft Word® format and allow you to document all of the levels and components of your program’s learning objectives.

Use this powerful best practice model and set of practical assessment tools to benchmark your current training management system. The model is centered on a uniquely structured four-phased improvement approach:

• develop effective training administration processes
• ensure the quality of delivered training programs
• formulate training plans linked to the organization's strategy
• focus on measurable organizational, team and individual performance

The assessment and reporting tools included in the package help you to determine your current training capability and to draw up a roadmap for future improvement efforts. Then use the assessment tools again at a later date to evaluate progress against your plan. The pack includes an eight step process guide and all of the tools you will need for all phases of the assessment, analysis and reporting process.

In today's marketplace where skills shortages are the norm, having the right human resources data structured and presented in the right format is critical to making better staffing decisions. Replace your old "one size fits all" approach to people-management with this best-practice workforce segmentation model. Use the model to analyze your workforce based on skills and strategic importance to your organization. Then refine your recruitment, engagement, development and retention practices for each workforce segment.

The model will also help you decide which roles and activities to keep in-house and which to outsource. The separately included bonus Outsourcing Guide will assist you in making rational outsourcing decisions and writing effective contractor agreements. The two guides are complemented by a set of reusable reporting templates for collecting and analyzing your key human resources data.

Organizations today make big and small accomplishments through projects – from implementing a new employee incentive scheme and introducing new products to the marketplace to building new infrastructure. And yet most projects fail their objectives.

Whether you are new to project management or have already been involved in a number of projects previously, this no-nonsense introductory guide will help you get the most from projects. It will introduce you to every aspect of project management, including initiating projects, project methods and principles, managing stakeholders, risks, issues and changes, conducting reviews and leading a high performance project team, and more. You will quickly get a grasp of the complexity of project management and its terminology with this easy to read guide.

As you work through the guide, you can begin using the supplied reusable and customizable project templates. The templates cover all of the major project management activities, including project initiation, planning and communicating, managing risks, issues and scope changes, project reporting and conducting reviews.

In today's economy, having the most technological up-to-date tools and systems is no longer sufficient to guarantee your competitiveness. Your people are increasingly the key differentiator between you and your competition. Yet managing people for optimum performance is where many managers still experience the greatest challenges. Creating a performance culture doesn't have to be difficult. The key is giving and receiving feedback in a way that encourages your employees to go the extra mile. This practical guide will show you in concrete terms how to create a communication culture in which all will want to contribute their best.

Career management is a joint responsibility between employer and employee. This Career Enrichment Tool Kit is a resource that enables your employees to plan and manage their own careers. It contains an abundance of information, exercises and templates to guide them in their decision-making and expand their awareness of what they need to do to make their next career change.

Whether you are supporting employees in career transition or you are working through your own career change, this step-by-step self-paced career development resource will assist with planning and managing career moves.