MANAGING CHANGE IN THE WORKPLACE

A practical guide and workbook for leading, managing and implementing lasting organizational change.

TABLE OF CONTENTS

  1. 1 Introduction 1
  2. 2 Understanding Change in Your Organization 3
    1. 2.1 Forces for Change 3
    2. 2.2 The Nature of Change 5
  3. 3 Principles Guiding Successful Change Programs 9
  4. 4 The CHANGE Approach 10
    1. 4.1 The Phases of Change 10
    2. 4.2 Create tension 12
    3. 4.3 Harness support 15
    4. 4.4 Articulate goals 20
    5. 4.5 Nominate Roles 28
    6. 4.6 Grow capability 33
    7. 4.7 Entrench changes 39
    8. 4.8 Key CHANGE Approach Questions 44
  5. 5 Managing Resistance to Change 45
    1. 5.1 How People React to Change 45
    2. 5.2 Developing a Strategy 47
    3. 5.3 Dealing With Resisters 49
    4. 5.4 The Psychology of Resistance to Change 51
    5. 5.5 Listen and Learn from Others 55
  6. 6 Managing Change Through Projects 57
    1. 6.1 Why Project Management? 57
    2. 6.2 Project Management in a Nutshell 58
    3. 6.3 Realizing Organizational Benefits 61
  7. 7 Managing Change Through Teams 65
    1. 7.1 Why Teams? 65
    2. 7.2 Team Member Selection 66
    3. 7.3 Team Profiling 67
    4. 7.4 Team Development 71
    5. 7.5 Team Success Factors 75
  8. 8 In Conclusion 76
  9. 9 Appendix A – Forces for Change Worksheet 77
  10. 10 Appendix B – SWOT Analysis Worksheet 78
  11. 11 Appendix C – Nature of Change Worksheet 79
  12. 12 Appendix D – Create Tension Worksheet 81
  13. 13 Appendix E – Harness Support Worksheet 82
  14. 14 Appendix F – SMART Goals Examples 84
  15. 15 Appendix G – SMART Goals Checklist 86
  16. 16 Appendix H – Goal Setting Worksheet 87
  17. 17 Appendix I – Change Role Skills Gap Worksheet 89
  18. 18 Appendix J – Roles and Responsibilities Worksheet 90
  19. 19 Appendix K – Training Plan Template 92
  20. 20 Appendix L – Systems Capability Worksheet 93
  21. 21 Appendix M – Entrench Changes Worksheet 94
  22. 22 Appendix N – Other Resources 96

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