2 Way Feedback
Creating a performance culture in your workplace doesn't have to be difficult. The key is giving and receiving feedback in a way that encourages your employees to do their best.
Created for business owners, managers and team leaders in all types of organizations, this practical guide is full of tips and strategies for creating a communication culture in which employees will want to excel.
- Single License:
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US $15.00
- 2 to 10 Licenses:
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US $13.00
- 11+ Licenses:
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US $13.00
- Contents:
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Guide
- Product ID:
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14817-13
- ISBN:
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0-9757900-1-3
- Author:
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Jennifer McCoy
- Requirements:
View Details -
Microsoft® Windows operating system
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PDF reader
- Download Size:
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2.3 MB
Product Features
Avoid Communication Pitfalls
Our guide will help you with:
- poor workplace morale
- confronting employees with poor performance
- thanking employees for a job well done
- taking criticism constructively
- getting staff to take initiative
- infighting and recriminations
- clarifying and communicating your goals
- understanding what motivates your staff
- customer complaints
Drive Peak Performance
Learn these key communication strategies for creating a high performance team:
- create a culture of constructive feedback
- act like a true leader
- give meaningful feedback in five simple steps
- encourage staff to give you constructive feedback
- say what you need to say without damaging relationships
- use fun to turn your disparate group into a real team
Immediate Practical Application
Start using the wealth of practical tools provided straight away, including:
- workplace improvement checklist
- staff meeting agenda and minutes
- staff brainstorming guidelines and rules
- critical skills inventory
- three-step plan for difficult situations
and more ...
Who Will Benefit?
Anyone involved with managing and supervising employees and wanting peak performance from their team, including:
- Small business owners
- Managers
- Team Leaders
- Supervisors
- Leading Hands
- Project Managers/Leaders
- Business Coaches
- Communication Consultants
- Trainers/Facilitators
Soft Stuff is Hard Stuff
Ask most small business owners: "Apart from the usual cash-flow challenges, what is the hardest part of your job, what mostly keeps you awake at night?" and they're likely to tell you: "Dealing with staff".
Ask managers and team leaders in larger organizations the same question and you're likely to get a similar answer.
Managing people is so often the "hard stuff" about work. Yet it doesn't have to be difficult. It's all about giving (and receiving) feedback – at the right time and in the right way.
Powerful Structured Approach
Use our five smart steps to create a culture of constructive feedback:
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Think and act like a leader
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Clarify what you want
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Understand staff needs
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Plan, discuss, agree, commit
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Give and get feedback
Buy with Assurance
If this product does not meet our exacting quality standards, write to us within 30 days for a full refund.
Product Contents
This section lists all of the items contained within the supplied 2 Way Feedback zip file.
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2 Way Feedback
two_way_communication.pdf
Practical 60 page guide to building more effective staff relationships through a culture of constructive feedback
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License Agreement
License.txt
License terms stipulating usage rights and warranties for 2 Way Feedback
Testimonials
"As both a business owner and facilitator of Leadership Training I have read many books and articles on leadership, managing people and giving feedback. Jennifer's book 2 Way Feedback is the most practical, workplace relevant, easy to use reference that assists business owners, managers and team leaders manage their most valuable resource – 'their people'.
The book is a daily reference that acts as a constant reminder of the must dos, a paper based mentor available to give one practical step-by-step strategies to manage our team and give them feedback at the right time and in the right way. I have given the book to many of the managers and general managers that I coach: as a point of reference and their feedback has further collaborated my view of this valuable resource."
Malka LawrenceCEO
The Malka Group Pty Ltd
"It's short, accessible, full of the 'good-oil' —wise and practical suggestions about feedback and within a solutions focused framework. Great for supervisors and managers and busy people."
Ross GillespieDirector
CoachCorp Pty Ltd
"Jennifer, I have just read your book 2 Way Feedback and have found the content stimulating. You have managed to synthesize very simply and concisely a great deal of the material that I have read in books and magazine articles. The format and writing style make this, in my view, a very useful text for daily reference. A number of pages and sections have been tagged or 'dog-eared' so I can find parts easily."
Alan AndrewsArchitect and Design Manager
"Our employees are all field workers, out working on their own, with only intermittent occasions when we cross paths. 2 Way Feedback has helped us create our team and to make the most of every opportunity when we do meet, giving us practical points to act on and also challenging us at times to re-think our approaches."
Kristian and Kerrie GuppyAus Eco Solutions
Licensing and Copyright
Your use of 2 Way Feedback is strictly governed by the terms of the product's License Agreement. A Single User License allows one person only to use the software only for its intended purpose and to print out one copy only of the 2 Way Feedback PDF guide.
For example, if you want to distribute the book to five supervisors within your organization, your organization will need to purchase five licenses. When ordering online, enter "5" in the Quantity field. If ordering by telephone, tell the customer service representative that you require 5 licenses. Quantity discounts apply when you purchase more than one license.
The License Agreement prohibits you from selling, renting, lending or distributing the product and from installing the software on any computer network. This product is also protected by copyright laws and international treaty provisions. We retain full copyright in all of our materials and strictly prohibit the making of unauthorized copies.
Please note that this is a summary only of the license provisions and is not meant to interpret the meaning of or replace any or all of the license terms specified in the product's License Agreement. Please read the product's License Agreement prior to purchase as no refunds are given on the basis that you did not read or understand the License Agreement.
If you are an external consultant or contractor delivering services to client organizations and wish to use this product in multiple client organizations, you will require an External Consultant License Agreement. Visit our Special License portal to find out more.
If your organization or site is large or your organization comprises a number of units or divisions, you may need a Site or an Enterprise License Agreement. Visit our Special License portal to find out more.
Product License Agreement Frequently Asked Questions
Product Support
Product Enquiries
We are pleased to answer any questions you may have about the content of this product and its application to your specific circumstances.
Contact us now for a prompt response.
Consulting Assistance
Whether your team needs minor performance tweaking or you are struggling with major dysfunctional behaviors, our team of expert consultants, coaches and trainers are ready to assist.
Our associates are leaders in their respective fields, having earned the respect of both clients and peers. Each consultant delivers services with the highest professional standards and an emphasis on results.
Contact us now for assistance in selecting the right consultant for your needs.
How to Buy
Payment Methods
Our flexible purchasing options include:
- Online (credit card)
- PayPal
- WebMoney
- AliPay
- iDeal
- Giropay
- Phone (credit card)
- Fax (credit card)
- Check/Money Order
- Bank/Wire Transfer
- Invoice
Note: Not all payment options are available in all countries.
We also accept all of the major credit cards.
Phone Orders
To pay using your credit card by phone, call the 24/7 Customer Service Center at +1-952-646-5331 or toll free from the US and Canada at 1-877-353-7297. Quote the Product ID: listed with your chosen product. An additional US $3.00 phone processing fee will apply. You will then receive a download link and license code to unlock the product.
Online Orders
Click on the Buy Now button for your chosen product. On the Order Form, select your preferred currency and payment method. For online credit card payments, you will receive an email with a download link almost immediately. For products delivered as an executable (exe) file, you will also receive a license code to unlock the product.
For offline payment methods (Bank/Wire Transfer, Check/Money Order, Fax-Credit Card and Invoice), the product is delivered once payment is received.
Buy on CD
To receive the product on CD, select the Get it on CD option on the online Order Form (extra US $9.95 applies). Please allow two weeks delivery for US and Canadian customers and three weeks for international customers.
Give As a Gift
To give the product as a gift to a family member, friend or colleague, check the Give as a gift option on the online Order Form. Then simply follow the on screen instructions to enter the gift recipient's information and a personal message.
To enquire about the status of your order, visit the Order Lookup service at https://www.regnow.com/order_lookup.html or email
Product Installation
To download the product installation file to your computer, click on the download link contained in the email you received from RegNow.com. Save the file to a directory on your computer, remembering where you saved it.
For products supplied as a zip file, you will need to extract the product files from the zip file. To extract the product files, first create a new directory on your computer so that the files extracted do not get mixed up with the files in an existing directory. Next, right-click on the zip file and select Extract All or Extract To from the list of options. Alternatively, double-click on the zip file to open it. Once you have extracted the files, navigate to the directory in which you extracted them. To get started, read the QuickStartGuide.txt file and check the License.txt file to verify your license obligations.
If your computer does not recognize zip files, visit www.winzip.com or www.7-zip.org to download the zip file extractor. Then follow the instructions bundled with the software to install it on your computer.
For products supplied as an exe file, double-click on the file to start the installation process. When prompted, enter the license name and license code contained in the email you received from RegNow.com.
If you experience problems during the purchasing process, please visit the RegNow help page at www.regnow.com/help.html
For installation problems and answers to other commonly asked questions,
visit our FAQ page
System Requirements:
Microsoft® Windows XP®/Windows Vista®/Windows® 7/Windows® 8
Program Requirements:
PDF reader
All reputable PDF readers will read our PDF files, including Adobe® Reader® and Foxit Reader.
Please note that our products are not designed to operate on Apple® and Linux systems (with or without Microsoft Windows® emulators). Business Performance Pty Ltd does not guarantee that our software will operate satisfactorily on these systems.
Jennifer McCoy is a senior management consultant who has assisted a wide range of industries, training and coaching leaders and staff to manage workplace changes. She is an experienced and qualified coach, having studied with the Institute of Executive Coaching Australia Ltd. Jennifer is also a member of the International Coach Federation Australasia and was a member of its Conference 2007 Planning Team.
She is an Accredited Facilitator of the organizational change program Investment in Excellence and a Registered Trainer/Coach in Quality Management. Jennifer has a Master of Management and a Master of Educational Studies and has published papers on quality management in a number of industry journals. With Tony Austin, she co-authored Grow Your Own Micro Business.
Jennifer has also facilitated numerous workshops locally and overseas. Her book, 2 Way Feedback, grew from her consulting work as well as from numerous workshops designed to assist business owners and middle-level managers work more effectively with their staff.
