Two Way Communication eBook

A practical guide on how to build more effective employee relationships through a culture of constructive feedback.

Suitable for business owners, managers and team leaders in all types of organizations.

System Requirements:

Microsoft Windows and Adobe Acrobat Reader

Who will benefit from reading this book:

• Small business owners
• Managers
• Team Leaders
• Supervisors
• Leading Hands
• Project Managers/Leaders
• Business Coaches
• Communication Consultants
• Trainers/Facilitators

Are you having trouble with:

• poor workplace morale
• confronting employees with poor performance
• thanking employees for a job well done
• taking criticism constructively
• getting staff to take initiative
• infighting and recriminations
• clarifying and communicating your goals
• understanding what motivates your staff
• customer complaints

Ask most small business owners: “Apart from the usual cash-flow challenges, what is the hardest part of your job, what mostly keeps you awake at night?” and they’re likely to tell you: “Dealing with staff”.

Ask managers and team leaders in larger organizations the same question and you’re likely to get a similar answer.

Managing people is so often the ‘hard stuff’ about work. Yet it doesn’t have to be difficult. It’s all about giving (and receiving) feedback – at the right time and in the right way.

FREE introductory chapter
2 Way Feedback

Learn how to:

• create a culture of constructive feedback
• act like a true leader
• give meaningful feedback in five simple steps
• encourage staff to give you constructive feedback
• say what you need to say without damaging relationships
• turn your staff into a team and have fun
• put some practical tools to use immediately

Click here to read Press Release

Create a culture of constructive feedback
in five easy steps:

1. Think and act like a leader
2. Clarify what you want
3. Understand staff needs
4. Plan, discuss, agree, commit
5. Give and get feedback

Start applying the five steps today!

How do I buy 2 Way Feedback?

About the Author

Jennifer McCoy is a senior management consultant who has worked with a wide range of industries — small to large commercial organizations, and in industries such as Superannuation, Health, Local Government, Education, Emergency Services, and Aged Care — training and coaching leaders and staff to manage workplace changes.

Jennifer is an experienced and qualified coach, having studied with the Institute of Executive Coaching Australia Ltd. She is an Accredited Facilitator of the organizational change program “Investment in Excellence” and a Registered Trainer/Coach in Quality Management. Her time is also taken up as a member of the Advisory Board of Australasian Auditing and Certification Services and as a member of the Planning Committee for the 2007 National Conference of the International Coach Federation (Australia). She has a Master of Management and a Master of Educational Studies and she runs the Human Resource Management and Small Business Management courses, units in the MBA/MMgt courses, for the Australian Catholic University.

She has published papers on quality management in a number of industry journals and has co-authored with Tony Austin, Grow Your Own Micro Business. She has also facilitated numerous workshops locally and overseas. Her book, 2 Way Feedback, grew from her consulting work as well as from numerous workshops designed to assist business owners and middle-level managers work more effectively with their staff.

What others say ...

As both a business owner and facilitator of Leadership Training I have read many books and articles on leadership, managing people and giving feedback. Jennifer’s book 2 Way Feedback is the most practical, workplace relevant, easy to use reference that assists business owners, managers and team leaders manage their most valuable resource - ‘their people’.

The book is a daily reference that acts as a constant reminder of the must dos, a paper based mentor available to give one practical step-by-step strategies to manage our team and give them feedback at the right time and in the right way. I have given the book to many of the managers and general managers that I coach: as a point of reference and their feedback has further collaborated my view of this valuable resource.”

Malka Lawrence
CEO
The Malka Group Pty Ltd

Jennifer, I have just read your book 2 Way Feedback and have found the content stimulating. You have managed to synthesize very simply and concisely a great deal of the material that I have read in books and magazine articles. The format and writing style make this, in my view, a very useful text for daily reference. A number of pages and sections have been tagged or 'dog-eared' so I can find parts easily.

Alan Andrews
Architect and Design Manager

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