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>Home >Communication >Two Way Communication eBook
[Communication Assessment] [Communication Survey] [Two Way Communication eBook] [License Agreement] [Communication Culture] [Constructive Feedback]

Two Way Communication eBook

Two Way Communication eBook - employee communicationCreating a performance culture in your workplace doesn't have to be difficult. The key is giving and receiving feedback in a way that encourages your employees to go the extra mile.

This practical guide will show you in concrete terms how to create a communication culture in which all will want to contribute their best. Start building a culture of constructive feedback in your organization by downloading 2 Way Feedback today!

Suitable for business owners, managers and team leaders in all types of organizations.

 

ISBN:

0-9757900-1-3

 

Single User:

US $15

Product ID:

14817-13

 

2 to 10 users:

US $13

Product Format:
Get Adobe Acrobat Reader

Adobe Acrobat

 

Download Size:

2.3 MB

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How do I buy?

License Terms

Free Intro Chapter

Testimonials

 

Who will benefit from reading this book:

  • Small business owners
  • Managers
  • Team Leaders
  • Supervisors
  • Leading Hands
  • Project Managers/Leaders
  • Business Coaches
  • Communication Consultants
  • Trainers/Facilitators

 

Are you having trouble with:

  • poor workplace morale
  • confronting employees with poor performance
  • thanking employees for a job well done
  • taking criticism constructively
  • getting staff to take initiative
  • infighting and recriminations
  • clarifying and communicating your goals
  • understanding what motivates your staff
  • customer complaints

Ask most small business owners: “Apart from the usual cash-flow challenges, what is the hardest part of your job, what mostly keeps you awake at night?” and they’re likely to tell you: “Dealing with staff”.

Ask managers and team leaders in larger organizations the same question and you’re likely to get a similar answer.

 

Managing people is so often the ‘hard stuff’ about work. Yet it doesn’t have to be difficult. It’s all about giving (and receiving) feedback – at the right time and in the right way.

Download Free Introductory Chapter 2 Way FeedbackDownload Free Introductory Chapter

 

Learn how to:

  • create a culture of constructive feedback
  • act like a true leader
  • give meaningful feedback in five simple steps
  • encourage staff to give you constructive feedback
  • say what you need to say without damaging relationships
  • turn your staff into a team and have fun
  • put some practical tools to use immediately

Click here to read Press Release

 

Create a culture of constructive feedback
in five easy steps:

  1. Think and act like a leader
  2. Clarify what you want
  3. Understand staff needs
  4. Plan, discuss, agree, commit
  5. Give and get feedback
  6. Start applying the five steps today!

How do I buy 2 Way Feedback?

Free introductory chapter - communication culture eBook

“Create a communication culture”

“encourage teamwork”

“give and receive constructive criticism”

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What others say ...

As both a business owner and facilitator of Leadership Training I have read many books and articles on leadership, managing people and giving feedback. Jennifer’s book 2 Way Feedback is the most practical, workplace relevant, easy to use reference that assists business owners, managers and team leaders manage their most valuable resource - ‘their people’.

The book is a daily reference that acts as a constant reminder of the must dos, a paper based mentor available to give one practical step-by-step strategies to manage our team and give them feedback at the right time and in the right way. I have given the book to many of the managers and general managers that I coach: as a point of reference and their feedback has further collaborated my view of this valuable resource.”

Malka Lawrence
CEO
The Malka Group Pty Ltd

It’s short, accessible, full of the ‘good-oil’ —wise and practical suggestions about feedback and within a solutions focused framework. Great for supervisors and managers and busy people.”

Ross Gillespie
Director
CoachCorp Pty Ltd

5.0

“Jennifer, I have just read your book 2 Way Feedback and have found the content stimulating. You have managed to synthesize very simply and concisely a great deal of the material that I have read in books and magazine articles. The format and writing style make this, in my view, a very useful text for daily reference. A number of pages and sections have been tagged or 'dog-eared' so I can find parts easily.”

Alan Andrews
Architect and Design Manager



“Our employees are all field workers, out working on their own, with only intermittent occasions when we cross paths. 2 Way Feedback has helped us create our team and to make the most of every opportunity when we do meet, giving us practical points to act on and also challenging us at times to re-think our approaches.”

Kristian and Kerrie Guppy
Aus Eco Solutions

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Free Work Culture Checklist


2 Way Feedback - download introductory chapter
FREE introductory chapter
2 Way Feedback

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About the Author

Jennifer McCoy - two way communicationJennifer McCoy is a senior management consultant who has assisted a wide range of industries, training and coaching leaders and staff to manage workplace changes.

She is an experienced and qualified coach, having studied with the Institute of Executive Coaching Australia Ltd. She is also a member of the International Coach Federation Australasia and was a member of its Conference 2007 Planning Team.

Jennifer is an Accredited Facilitator of the organizational change program “Investment in Excellence” and a Registered Trainer/Coach in Quality Management. She has a Master of Management and a Master of Educational Studies and has published papers on quality management in a number of industry journals. With Tony Austin, Jennifer co-authored Grow Your Own Micro Business.

She has also facilitated numerous workshops locally and overseas. Her book, 2 Way Feedback, grew from her consulting work as well as from numerous workshops designed to assist business owners and middle-level managers work more effectively with their staff.

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employee communication culture

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Licensing and Copyright

Product use is strictly governed by a License Agreement. Basically, each person using this product requires a purchased license.
By purchasing this product, you agree unconditionally to the License Agreement usage terms and conditions. If you are an external consultant or trainer, send an email to requesting special licensing arrangements.

License Agreement                                   Buy Now!

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Two Way Communication eBook: A practical guide on improving employee relationships and productivity through building a culture of constructive feedback.

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