TRAINING MANAGEMENT MATURITY MODEL
A management tool for assessing the effectiveness of training systems and planning for their improvement

TABLE OF CONTENTS

1  Introduction  1

1.1 Purpose  1

1.2 Intended Audience  1

2  Training Management Systems Model  2

2.1 Training and Development as a System  2

2.2 Training System Constraints  2

2.3 Training System as an Enabler  3

2.4 Training and Development Processes  4

2.4.1 Training Administration  4

2.4.2 Program Development and Delivery  4

2.4.3 Training Strategy and Planning  4

2.4.4 Performance Consulting  4

3  Training Management Maturity Model  5

3.1 The Four Levels  5

3.2 Linking the Maturity Model to Practice  6

3.3 The Maturity Model Matrix  8

3.4 Progressing Through the Levels  12

3.5 Maturity Model Themes  12

3.5.1 Introduction to Themes  12

3.5.2 Career Development Theme  13

3.5.3 Training Program Evaluation Theme  14

3.5.4 Training Scope Theme  15

3.6 Key Practices  17

3.6.1 The Importance of Key Practices  17

3.6.2 Level 1 – Visibility  17

3.6.3 Level 2 – Standards  18

3.6.4 Level 3 – Planning  19

3.6.5 Level 4 – Performance  20

4  From Theory to Action  22

TRAINING MANAGEMENT MATURITY ASSESSMENT GUIDE
Assessment process and guide for determining the maturity level and effectiveness of training systems within organizations

TABLE OF CONTENTS

1 Purpose  1

2 Conducting an Assessment  2

2.1 Decide Assessment Scope  2

2.2 Decide Members and Assemble Assessment Team  3

2.3 Review Assessment Questions, Criteria and Rating Scale  4

2.4 Notify Stakeholders  5

2.5 Conduct Assessment  6

2.6 Enter Assessment Data and Analyze Assessment Ratings  8

2.7 Compile Assessment Report  10

2.8 Distribute Assessment Report  13

3 Reaching the Next Level  14