MANAGING CHANGE IN THE WORKPLACE
A practical guide and workbook (2nd Edition)

TABLE OF CONTENTS

1  Introduction  1

2  Understanding Change in Your Organization  3

2.1 Forces for Change  3

2.2 The Nature of Change  5

3  Principles Guiding Successful Change Programs  9

4  The CHANGE Approach  10

4.1 The Phases of Change  10

4.2 Create tension  12

4.3 Harness support  15

4.4 Articulate goals  20

4.5 Nominate Roles  28

4.6 Grow capability  33

4.7 Entrench changes  39

4.8 Key CHANGE Approach Questions  44

5  Managing Resistance to Change  45

5.1 How People React to Change  45

5.2 Developing a Strategy  47

5.3 Dealing With Resisters  49

5.4 The Psychology of Resistance to Change  51

5.5 Listen and Learn from Others  55

6  Managing Change Through Projects  57

6.1 Why Project Management?  57

6.2 Project Management in a Nutshell  58

6.3 Realizing Organizational Benefits  61

7  Managing Change Through Teams  65

7.1 Why Teams?  65

7.2 Team Member Selection  66

7.3 Team Profiling  67

7.4 Team Development  71

7.5 Team Success Factors  75

8  In Conclusion  76

9  Appendix A – Forces for Change Worksheet  77

10 Appendix B – SWOT Analysis Worksheet  78

11 Appendix C – Nature of Change Worksheet  79

12 Appendix D – Create Tension Worksheet  81

13 Appendix E – Harness Support Worksheet  82

14 Appendix F – SMART Goals Examples  84

15 Appendix G – SMART Goals Checklist  86

16 Appendix H – Goal Setting Worksheet  87

17 Appendix I – Change Role Skills Gap Worksheet  89

18 Appendix J – Roles and Responsibilities Worksheet  90

19 Appendix K – Training Plan Template  92

20 Appendix L – Systems Capability Worksheet  93

21 Appendix M – Entrench Changes Worksheet  94

22 Appendix N – Other Resources  96