Jennifer McCoy M. Mgt, M. EdSt, BA, Grad Dip Lib

Jennifer McCoy is a senior management consultant and has worked with a wide range of industries – small to large commercial organizations, and in industries such as Superannuation, Health, Local Government, Education, Emergency Services, and Aged Care – training and coaching leaders and staff to manage workplace changes.

Jennifer is also an experienced and qualified coach, having studied with the Institute of Executive Coaching Australia Ltd. She is an Accredited Facilitator of the organizational change program Investment in Excellence (The Pacific Institute); and a Registered Trainer/Coach – Quality Management (Plexus Australia). Her time is also taken up as a member of the Conference 2007 Planning Team for the International Coach Federation Australasia and as a member of the Advisory Board of Australasian Auditing and Certification Services. She has a Master of Management and a Master of Educational Studies, and she runs the biennial Small Business Management and HR Management courses for the Australian Catholic University.

Jennifer has had significant experience in quality management: as the Project Manager – Quality for Ambulance Service Victoria (1995–1998), in its implementation of the international management standard ISO 9002; and as consultant to Glengollan Village for Aged People in its accreditation to the Aged Care Standards (1999–2000). These roles involved successfully developing and managing collaborative relationships under conditions of significant workplace change.

A major strength is Jennifer’s ability to foster individual commitment, involvement and enthusiasm for the achievement of personal and professional goals, inspiring determination to try out new learning within an organization.

She has published papers on quality management in The Quality Magazine, industry journals and The Asia Pacific Journal of Quality Management. She has co-authored with Tony Austin, Grow Your Own Micro Business, drawing on their challenges of consulting and training in order to assist others avoid the pitfalls. Her latest publication is 2 Way Feedback, a concise but practical guide on developing productive staff relationships.

She has also facilitated workshops in Australia and overseas; including the Australian Innovation Festival (2005), the Australian Council of Educational Leaders conference (2003), the National Speakers Association of Australia conference (2000) and Singapore General Hospital (1999).

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