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All major credit
cards accepted:
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On our FAQ page you will find answers to the most commonly asked questions about our products and services.
If you cannot find the answer to your question, contact us at .
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Downloading
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Q.
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I attempted to download your software and I was unsuccessful.
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A.
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First, check that when you received the prompt to either open or save the file to your computer, you chose the Save option and not the Open option.
Next, check closely which warning message/error message you are receiving. Your company firewall may be blocking downloads of executable and compressed files (that is, files with an .exe and .zip extension). Secondly, some browser settings are set to high security, once again blocking downloads of executable files. Thirdly, some anti-virus programs block downloads of executable files. Once you have identified the warning message, check the remaining questions and answers in this section. If it is your company's firewall blocking the download, contact your network administrator. If the error message is not related to any of the above, send us the wording of the warning message/error message to and we will be able to help you further.
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Q.
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I clicked on the download url given in the email, but nothing happens.
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First, make sure that your computer has a reliable connection to the internet. Next, check how the url is displayed in your email. Your email program may be breaking up the download url with its line wrapping. If this is the case, paste each segment of the broken url into the url bar of your web browser, making sure that you do not leave in any leading or trailing spaces and no spaces in between the segments.
If you copy and paste the url into your web browser, make sure that you leave out the leading < and the trailing > characters.
If this doesn't solve your problem, try the following:
- downloading using a different web browser
- downloading using a different on site computer
- downloading using an off site computer (with no company firewall)
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Q.
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When I try to download your software, I got a message saying that the publisher could not be verified. What should I do?
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This security message appears for software publishers not verified by Microsoft and where the user has their web browser (such as Internet Explorer) set for high security. All of our software has been tested to the most stringent levels. To proceed, simply click on the "Run" button. This will complete the download to your PC.
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Q.
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When I try to download your software, I get a warning message from my anti-virus program. What is the problem?
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A.
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Your anti-virus program has intercepted the download of an executable file (with a .exe extension). This intercept is normal for anti-virus programs configured to check downloads. You can either:
- Disable download scan in your anti-virus program. You may need to consult your anti-virus program documentation.
- Read the prompt that your anti-virus program presents to you and choose the appropriate option. For example, there may be an option to click "Yes" to continue downloading.
All of our installation files are thoroughly checked by the latest virus checkers and are certified as virus free.
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Installation
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Q.
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I entered my Name and Key, but get a message that the name and key I entered are not valid. What have I done wrong.
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A.
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Please check the following:
- Verify that you have purchased the correct product. Check the email that you would have received from RegNow.com.
- Verify that you have downloaded the correct product. Check our web site Home page.
- Verify that you have entered the Name and Key exactly as it appears in the email you received from RegNow.com. It helps to copy from the email you received and paste to the Name and Key fields as this prevents data entry errors.
- If you have copied and pasted the Name and Key and you continue to receive an error message, check that you have not inadvertently picked up extra spaces at the start or end.
- If this does not work, the installation file may have become corrupted during the download process. Please download the installation file a second time and try again.
- If all of this does not work, please email us the installation file you downloaded and we will test the file.
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Q.
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Your demo software is asking for a security key. Please let me know how to run this software in demo mode.
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A.
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You have downloaded the full version of the product.
To download the sample version of Project Master, click on this link:
To download the sample version of Training Tracker, click on this link:
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Q.
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When I try to install your product, the computer reports that a temporary file necessary for the start up could not be created.
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A.
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First, search for and delete all Microsoft Windows temporary files (*.tmp) and try again. If this does not fix the problem, the downloaded file may be corrupted. Try downloading the file again.
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Q.
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What is a Zip file?
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A zip file is a computer file that can package a number of files into a single file. The files stored in a zip file can be of many kinds: documents, graphics, sound files, and so on. In addition, the files stored in a zip file are compressed to save disk space and download time when someone downloads the file from the internet. You can tell a zip file from the .zip on the end of the file name.
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Q.
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How do I use the Zip file?
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Once you download the zip file, you will need to extract the product files from the zip file. This is done in one operation by a special program such as WinZip or 7-Zip. Some computers already have extraction software installed. Double-click or right-click on a zip file to see if your computer recognizes the file. If it does not, you will need to install the software. Visit www.winzip.com or www.7-zip.org to download the zip file extractor. Then follow the instructions bundled with the software to install it on your computer.
To extract the product files from a zip file, first create a new directory on your computer so that the files extracted do not get mixed up with the files in an existing directory. Next, right-click on the zip file and select Extract All or Extract To from the list of options. Alternatively, double-click on the zip file to open it. Once you have extracted the files, navigate to the directory in which you extracted them. Each extracted file can now be opened with the program that created it. For example, double-clicking on a doc file will open Microsoft Word whilst double-clicking on an xls file will open Microsoft Excel.
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Purchasing
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Q.
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On the online Order Form, my country's currency is not listed as an option. How do I go about ordering a product?
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A.
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To buy from a country not listed in the currency options, select US Dollars and proceed with completing the other fields. Your country's currency will be converted to US dollars and your bank may impose a small currency conversion charge.
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Q.
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How long will it take for the CD-ROM to be delivered?
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A.
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Allow at least 1 to 2 weeks for delivery within USA and Canada and up to three weeks for international delivery. If you have not received your CD-ROM after this time, please contact RegNow.com at orders@regnow.com.
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Q.
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I did not receive a purchase confirmation. What should I do?
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A.
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If you have not received an email from RegNow.com within a few hours, there may be a problem with your order. You can find out the status of your order by visiting https://www.regnow.com/order_lookup.html and using the order lookup facility. Alternatively, contact RegNow.com at orders@regnow.com.
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Q.
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I completed the online Order Form and have not received anything. What should I do?
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A.
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You may not have received an initial email either (a) because the email address entered on the Order Form is incorrect or (b) because a spam filter is rejecting emails from RegNow.com.
Please check the following:
- Verify that your ISP, network and local spam filters are allowing emails from RegNow.com.
- Check your email program's "junk" or "trash" folder for email from RegNow.com.
Once these are checked, if you still do not have an email confirmation, contact RegNow.com at orders@regnow.com.
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Q.
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How can I print out an invoice for my purchase?
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A.
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- If you need an invoice after payment, on the second page of the on-line product order form, select the Payment Method: Credit Card option. After authorization, follow the instructions on how to download the product. Go to the order status page at https://www.regnow.com/order_lookup.html and print out your invoice.
- If you need an invoice prior to payment, on the second page of the on-line product order form, select the Payment Method: Invoice option (additional fee applies). Print the displayed invoice and follow the instructions for sending your payment. Instructions on how to download the product will be sent to you once payment is received.
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Project Master
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Q.
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Is there available a trial version of Project Master?
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A.
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Yes. The Project Master sample project file was created for this purpose. It is not time limited, however, any changes you make to the sample project file cannot be saved. The sample file is fully functional and populated with an example project that demonstrates the features and functions of Project Master. You can download the sample project file at:
Be sure to download the free User Guide from this web page at the same time.
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Q.
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I am trying to use the sample version. How do I find out how to use it?
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A.
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Download the free User Guide from the Project Master product page at
or click on the following file link to download:
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Q.
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I purchased Project Master but cannot unlock the trial version I have been using.
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A.
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The sample version and the licensed version are two separate files. To unlock the product, download the licensed version by clicking on the link contained in the email you received from RegNow.com.
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Q.
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On our project, we work on Saturdays. This is messing up the calculation of planned finish dates. How can I fix this?
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On the Schedule sheet, in the Effort (Days) field, enter the total number of days to be worked minus the number of Saturdays to be worked.
For example, if you estimate the task to take 9 days from 1 May 2006, at 100% utilization, the task would be completed on 11 May 2006. You would enter "8" (9 minus 1) in the Effort (Days) field. This compensates for the Saturday worked on 6 May 2006. The Planned Finish Date field would then show the correct finish date for your task, 10 May 2006.
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Q.
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I downloaded the file and when the file opens all I get is a message saying that I need to enable macros. How do I open the file?
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- If a dialog box appeared asking you if you want to enable macros. Select the Enable Macros button. The file will then open normally. If you select the Disable Macros button, you will be presented with the message you described. You can close the open spreadsheet by selecting File > Close from the main Excel menu bar.
- If a dialog box appeared saying macros are disabled because the security level is set to Very High or that they are not digitally signed, set the Security Level in Excel to Medium under Tools > Macro > Security. You can close the open spreadsheet by selecting File > Close from the main Excel menu bar.
- If you are using Microsoft Excel 2007, set the trust setting to the default setting. Click the Microsoft Office Button, then click Excel Options, then in the Trust Center category click Trust Center Settings, then click Macro Settings and then click Disable all macros with notification.
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Q.
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The reports are not updating with the new data that I entered.
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A.
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The reports use Excel's powerful PivotTables feature. There is a known bug in Excel that causes corruption of PivotTables in protected workbooks. Reinstitute your workbook from your last known good backup or use a third-party Excel workbook repair utility. To prevent future corruption, ensure that you have the latest Service Pack installed for your version of Microsoft Office.
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Q.
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When I open the workbook, I get an error message saying "Unable to read file." and that errors were detected and repaired.
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A.
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A common reason for this message is the corruption of one or more PivotTables in the workbook. When this happens, you will see a message on opening the workbook reporting that a PivotTable report was discarded due to integrity problems. You will also see that in the reports, the PivotTable drop-down fields no longer appear.
PivotTables are used in Project Master to generate the various project reports. There is a known bug in Excel that causes corruption of PivotTables in protected workbooks. Reinstitute your workbook from your last known good backup or use a third-party Excel workbook repair utility. To prevent future corruption, ensure that you have the latest Service Pack installed for your version of Microsoft Office.
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Q.
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After saving my Excel 2007 workbook as an Excel Macro-Enabled Workbook, I receive a Security Alert when I try to open the workbook again.
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A.
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There is a known issue with opening protected workbooks saved in Excel 2007 macro-enabled (xlsm) format. When you try to open the workbook, you will receive the message, "This file contains encrypted macros that have been disabled because there is no antivirus software installed that can scan them. To run these macros, remove the encryption or permission restrictions on this file." Your workbook will not open unless your computer has installed an antivirus program that supports the Microsoft Antivirus API. If you do not have such antivirus software installed, we recommend saving your workbook as an Excel 97-2003 Workbook (compatibility mode). Microsoft's alternative solution is to edit your operating system's registry file, as described in their Knowledge Base article 927150.
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Q.
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The Schedule and Cost Charts do not show all of the data points for all of the days entered on the Schedule and Cost sheets.
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A.
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There is a bug in the way Excel 2007 displays pre-existing charts. To fix this issue, unprotect the PerformanceCharts sheet, select the Schedule Chart, click on the Chart Tools tab in the Excel window title bar, select the Change Chart Type icon in the ribbon, select the Line option from the list of chart types and click on the OK button. Repeat the above steps for the Cost Chart. Save your file. You will only need to perform this process the one time. Excel will remember the new settings.
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Training Tracker
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Q.
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Is there available a trial version of Training Tracker?
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A.
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Yes. The Training Tracker sample administration file was created for this purpose. It is not time limited, however, any changes you make to the sample administration file cannot be saved. The sample administration file is fully functional and records a complete year of training activity in a fictitious company, demonstrating all of the features of Training Tracker. You can download the sample administration file at:
The sample pack contains a comprehensive User Guide that explains all aspects of working with Training Tracker.
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Q.
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I am trying to use the sample version. How do I find out how to use it?
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A.
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The sample pack you downloaded contains a comprehensive User Guide that explains all aspects of working with Training Tracker.
To download the User Guide separately, click on the following link:
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Q.
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I downloaded the file and when the file opens all I get is a message saying that I need to enable macros. How do I open the file?
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A.
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- If a dialog box appeared asking you if you want to enable macros. Select the Enable Macros button. The file will then open normally. If you select the Disable Macros button, you will be presented with the message you described. You can close the open spreadsheet by selecting File > Close from the main Excel menu bar.
- If a dialog box appeared saying macros are disabled because the security level is set to Very High or that they are not digitally signed, set the Security Level in Excel to Medium under Tools > Macro > Security. You can close the open spreadsheet by selecting File > Close from the main Excel menu bar.
- If you are using Microsoft Excel 2007, set the trust setting to the default setting. Click the Microsoft Office Button, then click Excel Options, then in the Trust Center category click Trust Center Settings, then click Macro Settings and then click Disable all macros with notification.
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Q.
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The reports are not updating with the new data that I entered.
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A.
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Versions 1.0 and 1.01: The reports use Excel's powerful PivotTables feature. There is a known bug in Excel that causes corruption of PivotTables in protected workbooks. Reinstitute your workbook from your last known good backup or use a third-party Excel workbook repair utility. To prevent future corruption, ensure that you have the latest Service Pack installed for your version of Microsoft Office.
Version 2.0: On the Reports or Charts selector bar, click on the Refresh button. If that does not update your report, ensure that each record on the Records sheet is attributed a Start Date. |
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Q.
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When I open the workbook, I get an error message saying "Unable to read file." and that errors were detected and repaired.
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A.
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Versions 1.0 and 1.01 only: A common reason for this message is the corruption of one or more PivotTables in the workbook. When this happens, you will see a message on opening the workbook reporting that a PivotTable report was discarded due to integrity problems. You will also see that in the reports, the PivotTable drop-down fields no longer appear.
PivotTables are used in Training Tracker to generate the various training reports. There is a known bug in Excel that causes corruption of PivotTables in protected workbooks. Reinstitute your workbook from your last known good backup or use a third-party Excel workbook repair utility. To prevent future corruption, ensure that you have the latest Service Pack installed for your version of Microsoft Office. We also recommend that you contact us with your proof of purchase to receive your free upgrade to Training Tracker Version 2.0.
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Q.
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After saving my Excel 2007 workbook as an Excel Macro-Enabled Workbook, I receive a Security Alert when I try to open the workbook again.
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A.
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There is a known issue with opening protected workbooks saved in Excel 2007 macro-enabled (xlsm) format. When you try to open the workbook, you will receive the message, "This file contains encrypted macros that have been disabled because there is no antivirus software installed that can scan them. To run these macros, remove the encryption or permission restrictions on this file." Your workbook will not open unless your computer has installed an antivirus program that supports the Microsoft Antivirus API. If you do not have such antivirus software installed, we recommend saving your workbook as an Excel 97-2003 Workbook (compatibility mode). Microsoft's alternative solution is to edit your operating system's registry file, as described in their Knowledge Base article 927150.
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Q.
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How can I add an employee's ID to Training Tracker?
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A.
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There are two methods for adding employee identification data.
Method 1:
- Name column T on the Records sheet with your preferred name in Row 1.
- Enter the employee ID for each employee.
This method requires you to add the employee ID manually each time.
Method 2:
- Name column L on the List sheet with your preferred name in Row 1 and enter each employee's ID.
- Name column T on the Records sheet with the same name.
- Use Excel's vlookup function to enter a vlookup formula in cell T2 on the Records sheet.
- The formula will look like:
=VLOOKUP(A2,List!$A$2:$L$500,12,FALSE)
- Change the number 500 in the formula to the row number of the last employee name row on the List sheet. (You can increase the size of this number to give you some spare capacity as you add new employees to the List sheet.)
- Copy the formula down to all used rows on the Records sheet (Select cells, Ctrl+D).
With Method 2, each employee's ID will appear automatically in column T as you enter new records.
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Q.
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When I cancel saving my workbook, I get a message saying that the file is being saved.
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A.
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Version 2.1: When you cancel the save operation, your workbook is not actually saved. The save message is fixed in Version 2.11. Request the latest version of Training Tracker by sending proof of purchase to products@businessperform.com |
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Training Management/Projects Template Packs
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What's the difference between the Training Management Template Pack and the Training Projects Template Pack? |
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The Training Management Template Pack is designed to help with training administrator tasks, such as registering participants, gathering and analyzing participant feedback, recording attendance and compiling certificates of completion. On the other hand, the Training Projects Template Pack assists a project manager throughout the various phases of a training project. This includes compiling a project plan, conducting a training needs analysis, creating a high-level design and a training schedule. Whilst there is some overlap between the two template packs, the Training Management Template Pack focuses on day to day training administration tasks whilst the Training Projects Template Pack helps with creating and rolling out a brand new training program. |
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I am using MS Word 2007 and find I cannot unlock your forms for editing?
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A.
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In the ribbon, select the Review tab and Protect Document. Click on Restrict Formatting and Editing and then click on the Stop Protection button. Make your changes to the form. When finished editing, click on Protect Document, Restrict Formatting and Editing again (if not in view) and place a check in the check box Allow only this type of editing in the document. In the drop down list, select Filling in forms. Finally, click on the button, Yes, Start Enforcing Protection.
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Q.
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I can't find the instructions for performing a mail merge of my training program participants using the Certificate of Completion.
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A.
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To show the mail merge instructions, open CertificateMailMerge.doc. If you are prompted to import data from a database, select No.
From the main menu bar, select Tools > Options and then select the View tab. Check the box next to Hidden text. The instructions will be visible at the bottom of the Certificate of Completion form.
For Word 2007 users, click on the Office button. Click on Word Options, select Display and check the box next to Hidden text.
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Succession Planner |
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Q. |
Is there available a trial version of Succession Planner? |
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Yes. The Succession Planner sample planning file was created for this purpose. The demo file is preloaded with sample data so that you can familiarize yourself with the tool and educate leaders and other key players who will later need to collaborate with you to administer the process. While you cannot add data to this demonstration template, all of the functions and features are fully enabled. You can download the sample planning file at:
From this web page, you can also download the free User Guide. |
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I tried to install Succession Planner, but my computer says that it does not recognize the file. |
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Both the sample demo file and the full purchased version are supplied as a compressed zip file. If your computer does not recognize zip files, visit www.winzip.com or www.7-zip.org to download the zip file compressor/decompressor. Follow the instructions to install the software to your computer and then double click the zip file again. |
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I downloaded the file and when try to open it Excel gives a message saying that it contains macros. How do I open the file? |
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- If you are using Microsoft Excel 2002(XP) or Excel 2003, on the main menu bar under Tools > Macro > Security, set the security level to Medium.
- If you are using Microsoft Excel 2007, set the trust setting to the default setting. Click the Microsoft Office Button, then click Excel Options, then in the Trust Center category click Trust Center Settings, then click Macro Settings and then click Disable all macros with notification.
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Q. |
I am trying to use the free sample demo version. How do I find out how to use it? |
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The fully illustrated User Guide is packaged within the zip file you received. Alternatively, you can download the User Guide from the Succession Planner product page at
or click on the following file link to download:
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Q. |
When I try to replace a name on the All Data sheet using Find and Replace, I am prompted for a password to unprotect the sheet. |
A. |
To replace one person's name with another one on the All Data sheet, follow these steps:
- Use the "Finder" function in cell B1 to find all instances of the affected person.
- Make the appropriate changes in column B. For example, add a new person whilst keeping the former, or replace the former person's name with a new name.
- Change all instances of the former person's name that needs to be changed in "Reports to" and "Successor by Rank".
- If the former person was replaced by a new person, change their values in the ratings section as well.
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Q. |
How can I import our employee names from our existing database into the All Data sheet without having to retype them all? |
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You can copy and paste the bulk list of employee names into the All Data sheet by following these steps:
- Save your workbook (in case the paste operation fails).
- Select the names you want to copy from the other source.
- Press Control+C to copy the names to the clipboard.
- Select the first cell in the Name column on the All Data sheet where you want to paste the names.
- Select Paste Special - Text from the Excel menu bar or ribbon. If you are pasting from another MS Excel workbook, Select Paste Special - Values.
Ensure that you use the Paste Special command and not the usual Paste command, as the cell formats will be overwritten. In addition, please ensure that you never use the Cut command to remove data from the All Data worksheet. |
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US Dollar
Canadian Dollar
Pound Sterling
Euro
Australian Dollar
