Why Aren’t Performance Appraisals Working?

Submitted by Leslie Allan on November 30th, 2010

Sibson Consulting’s latest survey asked senior-level human resources people about their attitudes to the performance management system operating in their organization. In response to the question on whether their appraisal system helped their organization achieve its strategic objectives, only 47% answered “Yes”.

Tags: appraisal, employee, feedback, goal, human resources, incentives, motivation, process, rewards, worldatwork
Posted in Performance, Research, Talent | Comments (0)

Systems Training Checklist

Submitted by Leslie Allan on November 27th, 2010

If your systems training is not having an impact on your trainees and they are not using the learning back on the job, here are six questions you need to ask yourself and answer.

Tags: competency, employee, learning, objective, skills, students, trainer
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CIPD Members Rate Performance Management a Failure

Submitted by Leslie Allan on November 8th, 2010

Participants at the October 2010 Chartered Institute of Personnel and Development (CIPD) conference expressed disappointment over the failure of current performance management systems to improve business performance. Despite the best of efforts, the points of failure are many. What does the future hold for our efforts in managing employee performance?

Tags: appraisal, culture, development, employee, feedback, human capital, incentives, management, motivation, organization, practices, process, rewards, staff, survey, system
Posted in Change, Performance, Research, Talent, Training | Comments (1)

Appreciative Inquiry Forum Update

Submitted by Leslie Allan on November 6th, 2010

Update on inaugural Appreciative Inquiry (AI) Forum held in Melbourne, Australia in October 2010. Read a summary of the Forum events and find out where to get more information and register your interest in receiving future updates.

Tags: australia, communicate, culture, paradigm, summit
Posted in Change, Communication, Processes | Comments (1)

Outsourcing Survey Reveals BPO Providers Short on Performance

Submitted by Leslie Allan on November 5th, 2010

The American Society for Quality (ASQ) recently conducted a survey of its members and customers to gauge satisfaction with Business Process Outsourcing (BPO) services. More than half of client companies expressed disappointment with low levels of quality and service delivery. Find out the key areas that require attention for service levels to improve.

Tags: capability, financial, improvement, operations, outsourcing, process, profitability, quality, satisfaction, services, strategy, study, supplier
Posted in Performance, Processes, Research | Comments (0)

Could Every Manager Use a Coach?

Submitted by Jennifer McCoy on November 3rd, 2010

Management coaching in the workplace has gained credibility and respectability alongside executive coaching. However, would every manager find coaching beneficial?

Tags: coach, development, executive, management, manager, skills
Posted in Performance, Talent, Training | Comments (1)

Employees Arriving Late – The Escalation Process

Submitted by Leslie Allan on November 2nd, 2010

How would you handle this problem? You are new to HR and working in a small professional services firm. One employee has taken to arriving very late most mornings. This employee does work till late to make up time. However, their lateness is starting to impact the level of morale in the office. You feel you should bring this matter up with the owner of the business to get proper policies in place and to fix up the late arrivals. How should you go about it?

Tags: appraisal, behavior, communicate, employee, enthusiasm, feedback, human resources, manager, motivation, objective, process, staff, worker
Posted in Communication, Performance | Comments (0)