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Prioritizing Process Maps

Submitted by  on September 27th, 2010

You might be thinking of mapping your core business processes, as I describe in my article on involving employees in the mapping process. One very important question that arises early in the project is: How do you determine which processes are necessary to document? How do you prioritize the processes to map? The same goes for writing your more detailed work instructions. Not all processes and work practices are created equal, and to document them all would be a waste of your organization’s valuable resources.

Well, here are my criteria for sorting out the most important processes and work practices to document first.

Map processes and create work instructions where:

  • the task is performed infrequently and prone to forgetting the steps
  • the task is complex and difficult to follow
  • it would be useful for training inductees
  • the process has been prone to failure (e.g., high defect rates)
  • the process involves handover to another department/team

Get your employees to brainstorm your list of business processes and possible detailed work instructions. Then, when they have completed that task, get them to apply the above criteria to create your short list of high priority documents. Well, what are you waiting for? Get started.

Posted in Performance, Processes, Projects, Training | Comments (0)

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